3rd International Human Factors Conference
by Lufthansa Aviation Training | 27.–28.09.2018
Human Factors Conference
by Lufthansa Aviation Training
The program of the Human Factors Conference
includes distribution of the conference materials
Welcome coffee break
"It's all about us."
Creative genius YOU: the equation that makes YOU great
Speaker: Patti Dobrowolski
Lecture: Rosetta: how we dealt with the complexity of a space mission to the unknown.
Speaker: Dr. Paolo Ferri
Rosetta is the first space exploration mission that orbited a comet’s nucleus and landed a small scientific vehicle onto its surface. The mission was initially conceived in the 80ies, the space probe built in the 90ies, the launch took place in 2004 for a 10 years travel in interplanetary space to reach the target comet.
The complexity of the project lied in the fact that nobody had ever attempted before a rendezvous with a comet, that the target was completely unknown until it was reached at the end of the space journey, but also in the large space and time dimensions: a travel of 7 billion km, a duration of more than 20 years. The technological and programmatic challenges were enormous, but it was in the end the proper tackling and management of the human factors to play the major role in its historical success.
Lecture: The DNA of high performance teams
Speaker: Prof. Dr. Peter Pawlowsky
Team performance is essential for organizational success. We have studied some of the best teams in the world – Formula-1 Racing teams, outstanding Gourmet Kitchens, the best Sailing Teams, Special Police and Rescue Task Forces and leading Symphony Orchestras – and found that Top teams work according to similar underlying patterns. The identified principles can be transferred to other organizational settings.
Lecture: Protecting and Enhancing our Ego: A basic need but a dangerous goal
Speaker: Dr. Norbert K. Semmer
It is well established that feeling good about oneself and feeling accepted by important others are basic human concerns. Many stressful, but also positive, experiences are related to threats, or boosts, to our ego (e.g., feedback, support, appreciation); many of the ego threats could be avoided, many opportunities for ego-affirmation are being missed. When our ego is threatened, we start defending it, and all-to-often the way this is done is rather dysfunctional (e.g., covering mistakes, derogating others, offending others, sticking to decisions despite signs of a failing course). The presentation will cover the importance of ego-maintenance, ways of supporting or threatening the ego, dysfunctional behaviors that often are triggered by ego-threats, as well as more functional alternatives.
Lecture: The future of training and learning –
preparing yourself for the new workplace
Speaker: Stephen J. Gill
Steve will facilitate a discussion of the current state of training and learning in organizations and how training and learning are still based on a 20th Century, Industrial Economy. He will explain why this must change and has changed in some notable examples. It's the difference between managing hands and managing minds. Change happens more rapidly than ever before, and companies need to be agile and responsive to be successful. They need to learn to “manage minds,” where success is measured by employees’ ability to continuously learn, collaborate, communicate and innovate. Steve will identify the characteristics of an organizational culture that has adapted to the 21rst Century Knowledge Economy and that supports continuous learning and the critical role that managers play in this culture. Attendees will examine their own situations and discuss what they can do to create a culture that supports learning and achieves business results. This will be a highly interactive session with the opportunity for much attendee participation. Attendees are encouraged to look at program materials and Steve's blog prior to attending.
Bubbly reception: to exchange experiences and unwind
Dinner. Drinks. Discussions.
Opening day 2
"Key lessons learned" from day 1
Lecture: The EQ leader – building emotional intelligence
into our leadership toolkit
Speaker: Dr. Steven Stein
The nature of leadership has dramatically changed over the past 100 years. Where yesterday’s leaders were able to issue orders and watch the results unfold, today’s leaders have to be influencers with purpose in order to win the minds and hearts of their people. Leadership is no longer a title that’s handed over on a silver platter, but rather a set of behaviors and skills that are effectively deployed to influence others. Organizations with poor leadership are disrupted and dissolved at faster rates than ever before. Organizations that invest in leadership training are increasing their chances of success. Our research on the emotional intelligence characteristics of leaders has led to dramatic findings on today’s most successful leadership models. The four pillar model: Authenticity, Coaching, Insight, and Innovation – provides an actionable blueprint for training and coaching the next generation leadership.
Lecture: Leading under Pressure
Speaker: Stefan Kleinheyer
As a leader, how can you ensure safe conduct of flying operations even under extreme circumstances. Stefan Kleinheyer will take you into the heart of military flying operations. You will be able to take his perspective in order to gain a fresh and different look at your own area of responsibility. He will give you a background on military Flying Training and its approach to Human Factors considerations.
Lecture: Changing mindsets – Why change is so difficult
Speaker: Amy Grubb
Changing mindsets, values, and culture continues to be a challenge within organizations for a number of reasons. One primary challenge is not so much the culture or the values themselves, nor the efficacy or the merits of any of the changes proposed, but the people and leaders who have the responsibility to actually change how they think and operate. This session will serve as a primer on change --- why change is hard to enact, what expectations people should have when enacting a culture or other enterprise-wide change, and how to navigate the change for yourself, for the teams you are a part of as a leader or individual contributor, or for clients/partners, and what a person can do from a practical perspective to make the change stick.
Lecture: Risk culture – the missing link in safety culture debate
Speaker: Cengiz Turkoglu
The argument for introducing ‘Risk Culture’ as a new dimension of ‘Safety Culture’ in Commercial Air Transport Industry is mainly based on the ‘Safety Culture’ framework introduced by Prof. James Reason in 1997 and its 4 key components (i.e. Just, Reporting, Learning & Flexible). The concept also derives from ISO 31000 ‘Risk Management – Principles & Guidelines’ and two guidance documents on ‘Risk Culture’ published by Institute of Risk Management (IRM) in the UK. It is envisaged that better understanding the challenges faced by frontline operators and the factors encouraging risk taking behaviour will enable the key policy/decision makers in commercial organisations and regulatory authorities to put in place better risk mitigation measures.
In 2016, ‘Future Sky Safety’ (FSS) an EU funded project, conducted a survey, which aimed to measure the pilots’ perception of safety culture in a quantitative way and received 7239 respondents (14% of the population). 7.39% of the respondents, in other words over 500 pilots clearly stated that they have to take risks that make them feel uncomfortable about safety. Unfortunately, the survey didn't provide any insight what kinds of risks respondents have to take. So we really need to understand what those risks are to be able to address the factors driving people to accept such risks. The 1st Risk Culture Survey in Commercial Air Transport was launched a few months after the FSS survey, on the 1st of April 2016 and continued until the end of the year to explore how risk is perceived by frontline operators such as pilots and engineers as well as their line and senior managers and more importantly how operational and strategic risk decisions are made. The 2nd Risk Culture Survey has been launched in September 2017 and will continue until January 15th 2018. The results and lessons learned of the 2nd survey will be presented at this conference.
Lecture: The role of commander inquiry as part of CRM
Speaker: Prof. Dr. Jan U. Hagen
Ensuring speak-up behavior on the flight deck is a core element of CRM. During a recent research project with flight crews, we observed the importance of commander inquiry for the crew performance in non-normal situations. The presentation will briefly present these findings and link them with another study in military aviation. This will show that emphasis on training for commander inquiry as part of CRM training should facilitate speak-up behavior and increase crew performance in non-normal situations.